Bookings
Cancellation & Refund Policy
Clear rules for changing or cancelling a battery test appointment.
Cancellation at least 24 hours before the appointment
Cancel at least 24 hours before the scheduled appointment time to receive a full refund to the original payment method.
Cancellation within 24 hours
A cancellation made within 24 hours of the scheduled appointment time incurs a 50% cancellation fee. The remaining 50% is refunded to the original payment method.
Rescheduling
Contact us as early as possible to request a new date. Rescheduling is subject to availability. A request made within 24 hours may be treated as a late cancellation where we cannot reasonably accommodate the change.
If the vehicle cannot be tested
If testing cannot proceed because access, vehicle information, vehicle condition, safety or readiness requirements were not met, we will explain whether a reschedule is possible. The late-cancellation rule may apply when the issue is within the customer’s control.
If we cannot complete the service
If EV BATTERY LAB cannot attend or complete the service for a reason within our control, you may choose a reasonable rescheduled appointment or a full refund.
Refund timing
Approved refunds are returned through the payment provider to the original payment method. Bank processing times vary and are outside our control.
Consumer rights
This policy does not limit rights or remedies that cannot be excluded under the Australian Consumer Law.
To request a change, call (02) 7252 1390 or email admin@evbatterylab.com.au. Last updated 13 September 2026.